tag:blogger.com,1999:blog-1793312119663886067.post6023962956654835067..comments2024-03-28T14:08:25.564+08:00Comments on TheWackyDuo.com - Singapore Wacky Digital Underground Outpost: Once Upon a Time on the Orient Express ReviewTWDhttp://www.blogger.com/profile/10260245145345729844noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1793312119663886067.post-23390588489407264722021-09-13T07:51:16.273+08:002021-09-13T07:51:16.273+08:00Extremely unpleasant experience with the customer ...Extremely unpleasant experience with the customer service. I booked way back in June and when the government imposed dining restrictions, I emailed to ask for updates and didn't receive any information until the dining restrictions were lifted. Even then, the email sent on 5 July was merely to inform me that the restaurant decided to postpone their opening in view of the lack of economies of scale associated with the dining restrictions (dining in groups of 2 and limited capacity etc).<br /><br />Whilst I was given alternate dates for reschedule, I previously booked tickets to the museum to coincide with the dining experience and have already visited the museum. But we were keen on the dining experience and I made a request via a reply to their email on 13 July to have our date rescheduled to 1 August. Disappointingly, I still did not hear back and emailed them on 25 July to ask on the update of the reschedule as it was only a few days short of 1 August. I also called on numerous occasions but no one picked up the call.<br /><br />Following my email, I received the following response on 26 July:<br />"In accordance with the latest government regulations dated 20th July<br />2021, we are reaching out to inform you that the restaurant will be<br />closed for dining in from the 22nd of July to the 18th of August." Why does the team not think it fitting to respond to emails for rescheduling done on their request and only revert when asked for a followup?<br /><br />Given my experience thus far, I decided to request for a refund and informed them as such via email on 29 July since no one was picking up my calls nor responding to my WhatsApp messages. My request for cancellation was acknowledged in their email reply on 3 August in which their finance department was also on the cc list. Thereafter there has been no response despite an email from me on 27 August requesting for an update.<br /><br />It has been more than 1.5 months since the request for refund was acknowledged but no response was received nor was the refund made.Sundialhttps://www.blogger.com/profile/04725048414070595029noreply@blogger.comtag:blogger.com,1999:blog-1793312119663886067.post-78627257237218657092020-12-30T16:29:44.359+08:002020-12-30T16:29:44.359+08:00I extremely enjoyed visiting the orient express. A...I extremely enjoyed visiting the orient express. An amazing experience. Something from the past as you are there. Shortly: it is worth a visit before it moves from SGAnonymoushttps://www.blogger.com/profile/13377049812163333498noreply@blogger.com